Management

Expectation Manager Product Description

Expectation Manager is a CRM product that puts the focus back on the customer and the relationship.  Managing a personal relationship, and the expectations that go with it, are the keys to improving your success and results. Good relationships separate the valued strategic partners from everyone else. Expectation Manager provides the platform to take your [...] Read More

Measure, then manage

The old business adage goes: “You can’t manage what you don’t measure” Spend a few minutes searching on the internet and you will find hundreds of websites, documents and presentations on what expectation management means, and various different strategies for managing these expectations.  Most of the content isn’t bad, but it all fails in the [...] Read More